NEPA Business Technologies

Last Updated: May 2026

NEPA Business Technologies (“we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information we collect from our customers. This Privacy Policy explains what data we collect, how we use it, how we store and protect it, and the choices available to users regarding their information.

1. Information We Collect

We may collect the following types of information when users interact with our services, including SMS/text messaging platforms:

  • Personal Identifiable Information (PII)
    • Name
    • Phone number
    • Email address
    • Business name
    • Other contact details provided by the user
  • Communication Data
    • Messages sent or received through our systems
    • Opt‑in and opt‑out confirmations
    • Time, date, and delivery status of messages
  • Technical Data
    • Device identifiers
    • IP address
    • Log files related to service usage

We only collect information that is necessary to provide our communication and technology services.

2. How We Use Collected Information

We use the information we collect for the following purposes:

  • To send and receive SMS/text messages Including service notifications, customer support messages, appointment reminders, and other communications requested by the user.
  • To operate, maintain, and improve our services Ensuring reliable delivery, troubleshooting issues, and enhancing user experience.
  • To comply with legal and regulatory requirements Including A2P/10DLC messaging rules, carrier compliance, and audit obligations.
  • To provide customer support Responding to inquiries, resolving issues, and managing user accounts.

We do not use personal information for any purpose unrelated to the services the user has requested.

3. Sharing of Information

We may share user information only in the following circumstances:

  • With trusted service providers Such as telecommunications carriers, messaging platforms, or infrastructure providers who assist in delivering our services.
  • For legal compliance If required by law, regulation, or valid legal request.

We do not sell or share personal information with third parties for marketing or promotional purposes.

  • No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes.
  • All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

This means that while certain data categories (such as names or addresses) may be shared with service providers strictly for operational purposes, text messaging opt‑in data and consent are never shared, sold, or transferred.

4. User Rights and Choices

Users have the following rights:

  • Request data deletion Users may request deletion of their personal information by contacting us. We will delete data unless retention is required by law.
  • Access or update information Users may request access to or correction of their personal information.

5. SMS/Text Messaging Opt‑Out Policy

Users may opt out of receiving SMS/text messages from NEPA Business Technologies at any time.

How to Opt Out

Users may opt out at any time by replying:

  • STOP – to stop receiving messages
  • HELP – to receive assistance or support information

Or contact our support team at:
Email: service@nepabiztech.com
Phone: 272‑201‑6201

Data Handling

Your phone number and messaging data are handled in accordance with this Privacy Policy. We do not sell or share your phone number with third parties except as required by law.

7. SMS Terms & Conditions

Brand Name and Program Description

By voluntarily providing your mobile phone number and explicitly opting in to SMS, you consent to receive SMS messages from NEPA Business Technologies related to IT support services, account notifications, service updates, or other communications relevant to your relationship with us.

Message and Data Rates

Standard message and data rates may apply.

Message Frequency

Message frequency may vary based on your support needs, service activity, or account status.

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

Help Information

If you need assistance or have questions about our SMS service, reply HELP to any message.

 

8. Contact Information

For questions about this Privacy Policy or to submit a data request, users may contact:

NEPA Business Technologies
Website: https://nepabiztech.com
Email: service@nepabiztech.com
Phone: 272-201-6201

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last Updated” date.